Shipping policy
Contact email: support@shelure.com
Shipment processing times
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after the order is placed. Please note that during high-volume periods, processing time may take longer than usual.
Delivery
Products are delivered to the address provided by you and in the manner outlined in the order summary.
Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it.
Goods are delivered worldwide
Delivery times are outlined on our website or during the purchasing process.
Failed delivery
We are not liable for delivery errors arising from incorrect or incomplete information you provided during the purchasing process, nor for any damage or delays after delivery to a carrier organised by you and not offered or recommended by us.
If the goods are not received or collected within the specified time or period, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action.
Unless otherwise agreed, each delivery attempt after the second one will be at your expense.
Contact
All communications must be sent using the contact information provided in this document.